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30-Day Money-Back Guarantee
Shop with complete confidence. If anything goes wrong, we make it right.
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Item arrives damaged?
We send a replacement or issue a full refund — your choice.
❌
Wrong item received?
We cover all costs to correct the mistake, no questions asked.
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Item never arrived?
If your package is confirmed lost, we resend or fully refund.
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Not as described?
If the item significantly differs from our listing, we make it right.
How to claim your guarantee
Email support@lumahomegoods.com within 30 days of delivery with your order number and a photo of the issue. We respond within 24 hours.